Types of Information We Collect:
Personal Information You Provide to Us
DownStream collects Personal Information and Anonymous Information from you when you visit the Site. “Personal Information” means any information that may be used to identify an individual, including, but not limited to: a first and last name; e-mail address; a home, postal or other physical address or other contact information; title, occupation, industry, place of employment, or personal interests; and other information necessary to provide a service that you requested. “Anonymous Information” means information that is not associated with or linked to your Personal Information; Anonymous Information does not permit the identification of individual persons. We collect Personal Information and Anonymous Information, as described below.
We collect Personal Information from you in the following instances:
If you register for a seminar, webinar, or event, we will collect your contact information, your place of employment, and your job title.
If you would like to receive information from us you must provide your name, contact information, and a description of your comment or question.
If you e-mail us directly via an e-mail hyperlink to provide us feedback or to ask us a question regarding the Site or our business, we will collect any information contained in such e-mail.
If you download software from the Site, we will collect your contact information, place of employment, job title, job function, and intended use of the software.
Personal Information Collected Automatically
Use of Personal Information
We collect Personal Information from you to fulfill your requests. We may also use your Personal Information to send you information that you requested, or to confirm registrations, purchases, or service request submissions.
We may use your e-mail address to notify you of products or services that may interest you, such as to keep you informed about events or other items of interest, to notify you of recent updates to our Site, or to provide you with product news notification (such as patch releases). You may opt-out from receiving promotional or marketing e-mails by notifying us at the address specified at the bottom of any unwanted e-mail. These opt-out procedures may not be available for transactional or relationship messages, such as e-mails that are necessary to provide you with confirmation of a completed transaction (such as a purchase, service request, or change in your user profile), to provide you with warranty information regarding a particular product you purchased, provide notification of changes of terms of service, or to provide you with important information about the use of a product that you have purchased or software that you have downloaded.
We may use your mailing address or telephone number for a variety of DownStream-related reasons. We may send you periodic mailings or telephone you to inform you of new products, services, or events. If you do not wish to receive such calls, you may request to be removed from the call list at the time of the call.
Disclosure of Personal Information
Your Personal Information will generally not be shared, sold, traded, or rented to individuals or other entities (such as direct mail organizations). However, we may need to provide your Personal Information to third parties to charge your credit card or deliver specific services to you (such as support services or shipping). These third parties are required not to use your Personal Information other than to provide the services requested by DownStream.
We may disclose your Personal Information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on DownStream; or (b) protect and defend the rights or property of DownStream or users of the Solo-Labs.com Site.
Security of Your Personal Information
While we strive to protect your Personal Information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your Personal Information when you are on the Internet.
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.
When you make a purchase, or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format. The Personal Customer Information you provide, including but not limited to your credit card information, to create and access an account is secured using industry standard e-commerce security technology such as Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites.
Privacy of Children on Our Web Site
Our Web site is intended for use by adults or with the consent of an adult. We do not knowingly collect personal information from children under the age of 18.
You have the right to access and correct certain information that DownStream holds about you. Any access request may be subject to a fee, where permitted and in accordance with law, to meet our costs in providing you with the details of the information that we hold about you. Please send any requests for access, questions, or comments regarding our data protection practices to firstname.lastname@example.org
Links to Other Sites
For your information, DownStream is located at:
225 Cedar Hill Street, Suite 333 Marlborough, MA 01752 800-535-3226